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FREQUENTLY ASKED QUESTIONS.




SELLING

  • Who can sell on Medqraft.com?

    Individual(s) or corporate entities selling genuine medical equipment, parts, hospital consumable and supplies can sell on Medqraft.com.

  • Why should I sell on Medqraft.com?

    Medqraft.com is an online hub for all medical equipment technology solutions. You have access to millions of buyers in the healthcare industry. We help you take your products everywhere.

  • Can I offer both products and services for sale on Medqraft.com?

    Yes, you can.

  • How do I start selling on Medqraft.com?
    • • Register yourself or company with Medqraft.com
    • • List your products and services under the appropriate category
    • • Buyers contact you
    • • You sell!

  • What documents are required for registration on Medqraft.com?

    Relevant documents would be requested for verification purposes upon your registration on Medqraft.com.

  • Who decides the price of products and services?

    The Seller decides the prices of products and services on Medqraft.com.

  • Do I get charged for listing my products and services on Medqraft.com?

    No. Listing is absolutely free of charge. You are only charged a small commission when you sell.

  • When can I start selling on Medqraft.com?

    When all required documents have been verified and your seller profile complete, then you can now start selling.

  • When and how do I get paid?

    The payment will be made directly to your bank account through NEFT transactions within 5-7 business days of dispatching an order.



SHIPPING AND DELIVERY

  • Is Medqraft.com responsible for delivery of sold items?

    No. Seller is responsible for delivery of sold items.

  • Where can I receive a delivery?

    You can receive a delivery anywhere in Nigeria. However, depending on the city you live in, delivery costs may vary.

  • Can you deliver outside Nigeria?

    Presently, Medqraft does not deliver outside Nigeria.

  • When will I get my product after I place an order?

    The delivery date and time of your product depends on your city of residence. If you reside in a city that has a MedQraft branch you can expect delivery within 24 hours; however other cities will take about 48-72 hours for delivery.

  • How do you charge for shipping?

    Shipping charge depends on the weight and size of the package, as well as your address.

  • My items haven’t arrived yet, what can I do?

    Use the contact information in your confirmation email to contact our dispatch personnel or MedQraft Customer Service and see if there has been a problem or a delay with you order. You can also visit any of our offices branches to have your questions answered.



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